About

Vikas Tuli is a highly experienced Delivery Director at GSPANN Technologies, Inc. With over 19 years of relevant experience, Vikas has a proven track record of managing multiple global delivery teams and ensuring client satisfaction, delivery quality, and growth. Vikas is well-versed in working with onsite account managers to identify new opportunities and resource requirements for account growth. He is also responsible for preparing metrics regarding the engagement on a regular basis and acting as a single-point-of-contact for the account from offshore. Vikas has extensive experience in leading business review meetings with customers, conducting knowledge-sharing sessions, and publishing case studies. He takes accountability for maintaining and identifying accelerators and innovations. As a Delivery Director, Vikas understands complex interdependencies to identify the right team composition for delivery. He takes charge of program or project objectives and prepares a plan, identifying the benefits and success criteria of the program or project. Vikas is adept at conducting program reviews with relevant stakeholders to identify or manage issues to ensure its smooth delivery. He provides delivery governance and resolves escalated project issues affecting the program. Vikas is also skilled in conducting periodic performance reviews of key individuals on the account across multiple project teams. He monitors all phases of the project on a regular basis and suggests corrective actions. Vikas has a strong focus on building relationships with key project team members and keeping them motivated. He understands their concerns and suggestions and resolves team conflicts, if any, between multiple work streams or groups or individuals. Vikas also provides inputs on goal setting and performance appraisals of the team and identifies training needs for associates based on the client's changing focus. Vikas has previously worked as a Senior Test Architect at Optimus Information and as a QA Manager at Rategain. He holds an MCA from Delhi University and a B.Sc. in Computer Science from Delhi University. His tech stack includes test, Senior Software Engineer, and QA.