About

Vineet Jain is an engineer turned business professional with a passion for product development. With over 8 years of experience in the technology industry in India, Vineet has worked in diverse roles and has a proven track record of building customer experience and establishing market leadership positions. Currently, Vineet is a Senior Manager 2, Program Management at Flipkart, where he leads the operations and growth function for the Smartphones division, a market-leading multi-billion dollar business. In this role, he has managed a 4-people team to program manage inbound and outbound operations, designed key initiatives for bringing profitability of ~9 mn USD by fixing returns leakage, and ~1mn USD improving logistics cost by improving the inventory placement. He has also managed strategic programs for General Merchandise, Home business, and led customer experience and growth team for Furniture business. Prior to this, Vineet was a Senior Manager 1, Strategy Execution at Flipkart, where he led the customer experience team and supervised special projects for online furniture business. He transformed the business from a lagging $14M player to a $200M market leader and pioneered Cash on Delivery payment mode for the industry. He also spearheaded the business launch and led customer experience for the online furniture business, where he launched and scaled technology capabilities and championed customer experience with 17 points improvement in NPS. Vineet holds a Bachelor of Engineering (B.E.) in Electronics & Electrical Communication from Punjab Engineering College and is currently pursuing an MBA (STEM) in Product Management and Brand Strategy from the University of Washington. Vineet's expertise includes program management, category management, customer experience, and process re-engineering. He is also skilled in P&L management, business strategy, and AOP design. Vineet is passionate about innovation and building tech-enabled ecosystems and has experience in stakeholder and team management. If you're looking for a business professional with a proven track record of building customer experience and establishing market leadership positions, Vineet Jain is the person to contact.