About

Vineet Vishal is an accomplished Customer Success Manager with over 13 years of experience in the field. He is currently working at UiPath, where he holds the position of Customer Success Manager. Prior to this, he served as Principal Customer Success Manager at UiPath, where he managed customer success management for key accounts. Vineet has also worked at e2open, where he served as Senior Manager, Customer Success/Channel Data Services. In this role, he managed customer success relationships and operations for channel sales data for 25 customers in the hi-tech industry. He also managed 50+ customer success and operations team members, including 5 managers. Vineet worked on various cost reduction projects and process improvement projects with significant financial impact to the company. In his current role at UiPath, Vineet is responsible for driving platform adoption across customer teams, working on upsell and cross-sell opportunities, and conducting weekly and ad hoc meetings with customer contact points. He also manages customer onboarding on the platform, escalation management, and driving Quarterly Business Reviews with customers. Vineet's expertise extends beyond customer success management. He has also worked on various operations projects, including managing change requests for the customizable portion of the platform, managing customer operations teams to ensure daily deliverables are met and SLAs are adhered to, and reducing operations time by 20% by implementing automation for feedouts for customers. Vineet has also driven tool and platform adoption across all operations teams, improving data accuracy and productivity. Vineet has a wealth of experience in data analytics, having presented sliced and diced data across regions, products, etc., leading to visibility to the customer for inventory and sales. He has also partnered with senior leadership of the company on strategic matters and worked on critical projects driven by them. Vineet is a winner of the innovation competition where 50 teams participated and won prize money of $25K. Vineet holds a Post Graduate Diploma in General Management from XLRI, a Certificate in Leadership Effectiveness from INSEAD, and a Bachelor of Engineering in Information Technology from BIT. He also completed an International Immersion Program from the University of Minnesota and completed his 12th from Delhi Public School, Bokaro Steel City. Vineet's tech stack includes product management.