About

Vineeth V is a dedicated Technical Project Engineer with over 11 years of relevant experience in technical support and project management. He is currently working at BEO SOFTWARE, where he provides technical project support to clients. Vineeth has a strong background in handling technical queries raised through ticket systems and over the phone and providing L1 & L2 support. He is skilled in root cause analysis and has experience in creating and analyzing problem records for identifying the root cause. Vineeth has worked as a Technical Support Engineer at Armia Systems and also had an opportunity to associate with HCL Infosystems Ltd during 2011-2013. He has experience in handling cPanel and Plesk servers and has worked with vendor teams to provide timely and proper support for clients. Vineeth has knowledge of hosting platforms and has experience in converting incoming sales enquiries to business leads. Vineeth has worked with US Banks and Credit Unions and is familiar with SLA-based case management. He has experience in escalation management and has done pre and post follow-up on escalated cases. Vineeth has maintained weekly ticket handling reports and escalation reports. Vineeth has a strong educational background and has completed his 10+2 from DPMUPS+HS Maniyar+Govt.HSS Chittar. He is proficient in Salesforce and has worked as a Technical Support Engineer at Salesforce and Finastra. Overall, Vineeth is a dedicated Technical Project Engineer with a strong background in technical support and project management. He is skilled in handling technical queries and providing timely and proper support to clients. Vineeth is a team player and has experience in working with vendor teams to provide the best support for clients.