About

Vinod Manwani is a Senior Functional Consultant with over 9 years of relevant experience in the field of customer success. Currently working with icertis, Vinod is responsible for creating and managing projects, performing various reporting tasks, and developing healthy customer relationships. He is also experienced in writing functional requirements, doing presentations, evaluating and analyzing customer needs, and promoting customer loyalty. Vinod is skilled in working on tickets, solving customer problems over chat, email, and phone, and configuring contract management tools. Prior to joining icertis, Vinod worked as a Senior Software Engineer at Bank of America where he collaborated with onshore and offshore teams to understand business requirements and convert them into system-specific requirements. He also handled application support for various clients and was responsible for incident management, change management, and tracking tickets using the Remedy tool. Vinod has also worked as an Associate at Cognizant where he generated reports through SQL, developed web pages in ASP.NET, and worked as a programmer for multiple applications. He has a Bachelor's degree in Computer Science from Gyan Ganga Institute of Technology & Sciences. Vinod's technical skills include SQL, Software Engineering, Web Development, dotNET, testing, and ASP.NET. He is a proactive problem-solver with excellent communication skills and a keen eye for detail. Vinod is passionate about customer success and is always looking for ways to improve the customer experience.