About

Vishal Gaikwad is a highly experienced IT professional with over 23 years of experience in Technical Support, System/Server Administration, and Training. He is currently working as a Senior Manager of Software Engineering (Openshift) at Red Hat, where he is building a customer-focused engineering team and driving a customer-centric approach while collaborating with various OpenShift component teams. Vishal is an expert in extending high-end technical support on the Red Hat Enterprise Linux Platform and ensuring high operational efficiency. He has extensive experience in managing technical and non-technical teams across the APAC region. As a skilled people manager, he has guided cross-functional and multi-cultured teams remote and local, undertook people development function, monitored overall functioning of processes, identified improvement areas, and implemented adequate measures to maximize output using motivational leadership. Vishal has experience in enhancing network systems and provisioning support for system engineering activities entailing mapping business processes, studying workflow to design technical solutions, and enhancing competitive advantage. He is also experienced at operational excellence management, client communication and interaction, training and performance management, predictive analysis, consulting, escalation management, risk analysis, and project execution. In his previous roles at Red Hat, Vishal has managed teams for Management and Automation Pillar and steered 24x7 operations for enterprise customers across the globe in the areas of Filesystem, Storage, SAP, and ClusterHA. He has maintained and exceeded KPIs and goals and participated in global projects/initiatives. He has also focused on performance management, quarter-end activities, talent management, promotions and performance reviews, performance improvement plans, and staffing forecast. Vishal holds a Master's in Computer Management from N.D.M.V.P.Samajs Institute of Management Research and Technology and a Bachelor of Commerce (B.Com.) from Mahatama Gandhi Vidyamandirs Loknete Vyankatrao Hiray Mahavidyalaya Arts, Science & Commerce. He also has a Higher Secondary Certificate - Science from K.T.H.M. Arts, Science and Commerce College and Research Centre and completed his education from Rangubai Junnare English Medium High School. Vishal's tech stack includes Ansible, and he has relevant experience of 18.79 years.