About

Vishal Gulia is a Senior Product Engineer 2 at Ameyo, specializing in Omni Channel Contact Center and Application and Cloud Technical Support. He is an experienced Linux system administrator with a demonstrated history of working in the Omni channel Telephony industry. Vishal is skilled in Telephony media, Linux Redhat, Cloud platforms, AI, Big data, Google Kubernetes, and Monitoring tools like Solarwind, zabbix, and Nagios. Vishal has a strong engineering background, with a Bachelor of Technology (B.Tech.) focused on Computer Science Engineering from Hyderabad Institute of Technology and Management. He has 5.86 years of relevant experience in the industry, working with premium clients at Ameyo. In his previous role as a Product Engineer at Ameyo, Vishal provided remote support to customers and onsite engineers both in India and abroad. He was responsible for configuring Linux, network, database, telephony, and Ameyo to ensure customer SLAs were met. Vishal also provided root cause analysis (RCA) for raised issues and gave product training and demos to clients. He resolved customized IVRs and CRMs used by customers and provided support for reports-related concerns, providing RCA for the same. Additionally, he migrated on-premises applications to the cloud. Prior to Ameyo, Vishal worked as a Linux System Administrator L1 at DXC Technology. He was responsible for handling L1 tasks of Data Center operations in Linux Redhat Environment of user management and monitoring and maintaining the file system and CPU usage of servers. Vishal performed OS patching and firmware upgrades of Linux servers, installed, configured, and maintained Unix OS, and created Technical Service Requests and assigned them to the concern teams. He also logged technical cases with Redhat, Oracle, Varitas, DELL, and HP and followed up regarding the same. Vishal's education history includes a Bachelor of Technology (B.Tech.) in Computer Science Engineering from Hyderabad Institute of Technology and Management and Intermediate in Science from Kendriya Vidyalaya. He has a tech stack that includes Software Engineering, AI, Big Data, and Kubernetes.