About

Vishal Kumar is a highly skilled Senior Support Engineer with over 7 years of experience in Contact Center software solutions. He specializes in IVR design and implementation, WFM, Customer Engagement Program, Speech Analytics, and NextGeneration new software “Gamification”. Vishal has a strong background in Linux and Database management, which makes him an expert in handling software packages and implementing software solutions at client sites. Currently, Vishal works at alvaria, inc. as a Senior Technical Support Engineer, where he actively provides software support and services to customers in India and globally. He is responsible for handling upgrades of the software packages for customers, assisting his colleagues with their technical and personal growth, and working in conjunction with his manager and management for delivering better support and services to customers. Before joining alvaria, inc., Vishal worked at Noble Systems for over 4 years, where he served as a Senior Technical Support Engineer. At Noble Systems, he was responsible for providing software support and services to customers, handling internal projects, and working in conjunction with his manager and management for delivering better support and services to customers. Vishal holds a Master's degree in Computer Applications (MCA) from ptu and a Bachelor's degree in Computer Programming, Specific Applications from ptu. He is a highly professional and experienced software engineer with a strong technical background. In summary, Vishal Kumar is a highly skilled Senior Support Engineer with expertise in Contact Center software solutions, Linux, and Database management. He is a dedicated and committed professional who strives to deliver the best support and services to customers.