About

Vishal Nagdevi is an IT Engineer with a strong background in end-user support, product support, and infrastructure support. With over 9 years of experience in the industry, Vishal is a highly skilled professional who is passionate about learning new things and taking ownership of his work. Currently working as a Sr. IT Analyst at Zoom, Vishal has previously worked with some of the biggest names in the industry, including Bloomberg LP, BlackRock, and Travelex. During his time at Bloomberg LP, Vishal worked as a Bloomberg On-site Support Engineer, where he flexibly supported internal and external customer technical needs to resolution. He also troubleshooted technical issues both in the customer's environment (onsite) as well as remotely, delivering an extraordinary level of customer service under pressure while maintaining focus on solving the issue. At BlackRock, Vishal worked as an Analyst Deskside Support Engineer, where he was responsible for monitoring, operating, managing, troubleshooting, and restoring to service any personal computers (PC) or notebooks that had authorized access to the network. He also responded to help desk-generated tickets within defined timescales, developed trends by monitoring and analyzing incoming calls, problems, and support requests, and maintained adequate knowledge of operating systems and application software used to provide a high level of support. Vishal holds an Engineer's Degree in Electronics and Telecommunication from R C Patel Institute of Technology, where he graduated in 2013. He also holds a High School degree in Science from SDSM Palghar, which he obtained in 2009, and an SSC degree from Kenam English High School, which he obtained in 2007. Vishal's technical skills include expertise in infra, and he has relevant experience of 9.20 years. With his extensive experience and knowledge, Vishal is a valuable asset to any organization he works with. He is a dedicated professional who is committed to delivering high-quality work and exceeding expectations.