About

Vishvajit Joshi is a seasoned techno-functional IT professional with over 18 years of rich and insightful experience in End User Computing/System. He is an End-User Technology Specialist, Microsoft SCOM SME, System/Wintel Administrator (Windows, VMWare, and Citrix), ITIL® 4 Foundation, CompTIA Security+, and C|EH. Vishvajit has a proven track record as an End User Technology Specialist, having experience in improving productivity of Workstation, Laptops, Virtual machines, Servers, fine-tuning and customizing Applications, and defining stable processes for Operating System build deployments. Currently working as an End User Technology Specialist at Zensar in the United Kingdom, Vishvajit is responsible for providing support to 4000+ users located across the globe and ensuring effective service provision. He is skilled in EUC related infrastructure design and implementation, GPO, Active Directory, OS migration, Scripting, Software Deployment through SCCM, Security Patch Management, End to end application lifecycle management, and Automation. He follows the ITIL framework by managing service changes, configuration items, organizational change, supplier change, and associated documentation. Vishvajit is also keen on interacting with clients, maintaining relationships, and ensuring complete customer satisfaction through timely deliveries. In his previous roles at Zensar, Vishvajit worked as a Transition Lead for EUC/Service Desk/Monitoring and as a Senior Technical Specialist (SME - SCOM). He has experience in completing transitions for domains like End User Computing, Service Desk, and Infrastructure Monitoring, analyzing existing contract documents, and preparing documents like SOWs, MSA, Operations Manual, Service Descriptions, knowledge transfer plans, daily, weekly, and monthly transition tracker. Vishvajit has also recommended solutions for Microsoft Exchange 2010 management pack causing multiple unwanted alerts, provided customized alert reports to customers, and prepared interactive dashboards for capacity and performance metrics through tableau. Vishvajit has a post-graduate diploma in Computer Application from Indira Gandhi National Open University and completed his schooling from Virani High School. His relevant experience in the field of IT infrastructure is 18.70 years, and he has expertise in infra. Vishvajit is a keen communicator with an analytical mindset, focused on achieving pre-defined targets through effective team management, program leadership, and cross-functional coordination.