About

Viswanathan Mahadevan is an Enterprise Technical Account Manager at Freshworks with over 7.6 years of relevant experience. He is responsible for ensuring that enterprise customers are continually driving business value from Freshdesk. As an Enterprise TAM, he is entrusted with the relationships, strategy, and product health for a portfolio of Freshdesk’s most strategic accounts. Viswanathan's responsibilities include on-boarding customers, acting as a trusted consultant for the customer to ensure Freshdesk is adopted and aligned to support the customer’s present and future business goals. He is also responsible for establishing relationships with multiple senior stakeholders, developing customer case studies, and building reference contacts for Freshdesk. With his technical expertise, Viswanathan has provided technical support to accounts worth $10 million ARR. He conducts training sessions for clients to help them learn Freshdesk products and increase user adoption. He also takes the role as a point-of-contact for day-to-day customer engagement and all additional customer support or services needs. Viswanathan has worked as a Technical Account Manager and Product Support Engineer at Freshworks in the past. In his previous roles, he acted as the first point of contact for customer training, setup/configuration, and problem-solving. He interacted with enterprise clients from different business verticals to implement the product by understanding their business requirements. He also conducted online and on-site product training sessions imparting industry best practices for customer support. Viswanathan holds a Bachelor's degree in Mechanical Engineering from Hindustan University and completed his high school education from Naval Public School. He has a strong tech stack in product management.