About

Vivek Agarwal is a seasoned Software Engineer with over 10 years of relevant experience in the field. Currently working as an SDE III at OYO, he has a strong background in Contact Center CTI technology and is an expert in Genesys Routing using Composer. He is also proficient in Genesys Rules Engine (GRAT), Migration from Cisco ICM to Genesys, GVP 8.1, Genesys Outbound 8.1, CCPulse, Genesys Interactive Insight, SIP Protocol, Platform SDK, System design, and Microservices-based design and implementation. Vivek's technical skills include Java, Spring, Distributed systems, Algorithms, Data structures, Machine Learning, and Artificial Intelligence. He has previously worked as a Senior Software Engineer and Technology Lead at Wells Fargo, where he gained valuable experience in the field. Vivek holds a Bachelor's degree in Electronics and Communication from the Academy of Technology, where he graduated in 2012. He has a deep understanding of Software Engineering and has worked on several projects throughout his career. As a Software Engineer, Vivek is highly skilled in developing and implementing complex solutions. He has a strong work ethic and is passionate about using his skills to solve real-world problems. His Tech Stack includes Software Engineering, Java, Machine Learning, Spring, and Microservices. In summary, Vivek Agarwal is a highly skilled Software Engineer with a strong background in Contact Center CTI technology. He has over 10 years of relevant experience and is proficient in a wide range of technical skills. He is passionate about using his skills to solve real-world problems and is a valuable asset to any team.