About

Vybhavi H R is a skilled Senior Engineer with over 6 years of experience in the information technology and services industry. She has a strong background in IT Service Management, specifically in Service Transition processes like Change Management, Asset and Configuration Management. Currently working at mindtree, Vybhavi is responsible for IT Asset and Configuration Management, where she works with a client software tool to maintain customer data, tracks the compliance of all assets, and formulates improvement suggestions on operational procedures, training material, reporting, knowledge articles, and work instructions. She has also set up a new process for handling data and maintaining it by collaborating with process managers of different business areas. In her previous roles at mindtree, Vybhavi worked as an Engineer and Junior Engineer, where she gained experience in Change Management, Impact analysis, Continual Service Improvement efforts, and Life cycle management of tickets. She has cleared 2000+ of backlog tickets which had failed SLA and created work instructions, knowledge articles, and other process-related documents. Vybhavi holds a Bachelor of Engineering (B.E.) in Information Science Engineering from East West Institute of Technology, Bangalore. With her strong technical skills and experience in IT Service Management, Vybhavi is a valuable asset to any organization looking to optimize their IT processes and improve customer satisfaction.