About

Webster Raphael is a seasoned HR professional with over 14 years of experience in Human Resources, Learning & Development, Recruitment, Performance Management, HR Operations, Employment Relations, Employee Engagement, Training Management, Organizational Development and Program Management. He has a strong proficiency in stakeholder management Analytics and Reporting. Webster has managed and driven teams of HR professionals, L&D Specialists, Trainers, CX Coaches, Account Managers, etc. He is Lean Six Sigma and PMF Certified with real-time LSS Projects on HR, OD, Customer Experience and Operations. Webster is highly experienced in employment relations, designing/redesigning JDs, workflows, work streams, performance management frameworks, etc. He has analyzed, revised and developed SOP, policies, processes and Governance in HR and Operations. He is a specialist in developing organizational designs, customer journey mapping, learning & career paths, etc. Webster is highly skilled at managing and governing multiple/complex HRMS/LMS. He is a specialist in conducting 360-degree Gap analysis through task need analysis (Org) and learning need assessments (Ind/dept). Webster's core expertise lies in OLCM and hands-on expertise in applying theories of decline, reversal theory, TMB and LSP models through effective change and transition management. He is an experienced Leadership Development Coach and Trainer on Human Behavior, Soft Skills, Sales, Process and Technical skills over a decade. Webster is a master in combining learning models such as ADDIE, Goldstein, KOLB, Kirkpatrick and Malcolm’s delivery style to optimize learning outcomes. He has gained several certifications in Train the Trainer from UK, US, SG, UAE, and IN. Webster has worked with top companies in the Middle East and Asia Pacific and has gained exposure to a variety of business cultures and international training delivery. He is currently working as the Head of HR OPS at a confidential company where he drives group-level programs and projects on Hiring, L&D, OD, Talent retention, C&B, PMS, ER, CX, and more. He analyzes existing HR & Training standards, revises, reviews, implements and optimizes SOPs, guidelines, and policies at Group/Country level. Webster is a specialist in service delivery, vendor management, change management, instructional design, succession planning, ODP, IDP, ITP, CDP, training and task need assessments, gap analysis, training calendars, reports & analytics, NPS, LSP, customer experience improvement,