About

William Iffland is a highly experienced product success engineer currently working at ServiceNow. With over 25 years of relevant experience, he has a proven track record of success in the IT industry. William's career began at BB&T, where he worked as an IT Distinguished Technologist and Vice President. He then went on to become the ITSM Process and Quality Manager, also at BB&T. In both roles, William was responsible for driving innovation and leading teams to success. Currently, William is a Product Success Engineer at ServiceNow. In this role, he works closely with customers to ensure they are getting the most out of the product. He is an expert in understanding customer needs and translating them into actionable insights for the product team. William's education background includes a degree from the University of Cincinnati and attendance at North Carolina State University. He is a graduate of Whitmer High School. Overall, William is a seasoned professional with a wealth of experience in the IT industry. He is passionate about helping customers achieve success and is a valuable asset to any team.