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william yi

software technican

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About

William Yi is a highly skilled software technician with over 15 years of relevant experience in the industry. Currently, he is working at Apple as a software technician, where he is responsible for developing software solutions and ensuring their smooth functioning. Prior to his current role, William has worked with Mercer, where he served as an IT product specialist and senior systems support analyst. William's strong technical expertise and problem-solving skills have been honed through his extensive experience in the industry. He has a deep understanding of software development processes and is proficient in multiple programming languages. His experience in working with different software solutions and systems has given him a unique perspective on identifying and resolving complex technical issues. William holds a Bachelor's degree in Computer Science from the University of Houston and a Master's degree in Software Engineering from Southern Methodist University. During his time at these institutions, he gained a solid foundation in computer science and software engineering principles, which he has applied throughout his career. With his strong technical skills and experience, William is a valuable asset to any organization. He is a team player who is always willing to collaborate with others to achieve common goals. His ability to work under pressure and deliver high-quality results within tight deadlines makes him an ideal candidate for any software development project. Overall, William Yi is a highly skilled software technician with a proven track record of success in the industry. He is a dedicated professional who is committed to delivering innovative software solutions that meet the needs of his clients and customers.

Education

southern methodist university

university of houston

Companies

apple

mercer

aquent

Experience

16.4 Years

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Experience

software technican

apple | cupertino, california, united states

2019 - 2022

it product specialist

mercer | new york, new york, united states

2017 - 2019

senior systems support analyst

mercer | new york, new york, united states

2009 - 2017

implementation support analyst

mercer | new york, new york, united states

2008 - 2009

client service analyst i,ii

mercer | new york, new york, united states

2006 - 2008

software test engineer

aquent | boston, massachusetts, united states

2006 - 2006

Skills

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agile and waterfall methodologies

benefits administration

business analysis

business objects data integrator

business process improvement

business requirements

c++

certified scrum master csm

citrix

computer hardware

computer hardware troubleshooting

computer repair

data analysis

data mining

database administration

database management

databases

desktop support

documentation

hris

isupport

microsoft office

ms office suite

operating systems

oracle sql

pl/sql

problem analysis

process development

process improvement

programming

quality assurance

requirements analysis

sdlc

software development

splunk

sql

sql*plus

system administration

system testing

systems analysis

test planning

testing

toad

troubleshooting

user acceptance testing

vb.net

visio

visual basic

windows

Contact Details

Email (Verified)

wilXXXXXXXXXXXXXXXom

Mobile Number

+18XXXXXXX43

Education

southern methodist university

2013 - 2015

university of houston

2001 - 2005

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