About

Yogendrah Vir is a versatile professional with over 15 years of experience in various domains such as IT Support, Storage, Digital, Hospitality, and Customer Care. He has a proven track record of resolving critical problem areas and delivering quality services without compromising service standards. Yogendrah possesses profound experience in facilitating team operations by discussing and sharing information and knowledge, identifying teamwork issues, developing problem-solving recommendations, and standardizing team operations. Currently working as a Product Support Manager at Sabre, Yogendrah is responsible for managing functions pertaining to Service Delivery, Operations Management, People Management, Vendor Management, Escalation, and Critical Situation Management. He possesses competency in setting and fine-tuning an excellent operational base with a very high customer retention ratio, emphasizing productivity & operational efficiency, translating into cost savings and bottom-line improvements. In his previous role as Manager Professional Services at Dell EMC Technologies, Yogendrah supervised, allocated work, and coordinated the day-to-day activities of delivery staff. He was responsible for recruiting, hiring, training, and onboarding new employees. Yogendrah provided data and analysis to ensure that service delivery targets were being met as per contractual KPI/PIs, managed client escalations and attended weekly calls. He also mentored his team, reviewed employee performance, and kept team morale upbeat. Additionally, Yogendrah identified process improvements via collective team engagement. Prior to Dell, Yogendrah worked with Adobe India Software Pvt Ltd as a Customer Care Manager in their Digital Media Group. He managed the Creative Cloud support team based out of Noida location. Yogendrah was involved in activities entailing new talent hiring, retention, motivation, and development. He displayed excellent customer care skills, was engaged in change management, audit compliance, process quality, and coaching. Yogendrah handled metrics reporting and performance reviews and contributed to new product launches and releases. Yogendrah holds a Micro Masters in Business Management from the Indian Institute of Management Bangalore, a Diploma in Hospitality Management from IHMCTAN Bhopal, and a Bachelor of Commerce from Barkatullah University.